Who Or What Is Iconophor?
Our trading identity, including postal address and registered Australian Business Number (ABN) can be found in item 1.0 of our terms and conditions. [Click To Open T&C In A New Window]
Where Are You Based?
We are based In Melbourne, Australia.
Do You Ship Internationally?
Yes.
Do Your Photo Album Prices Include Shipping?
Shipping is a separate component which is determined by the total weight of your order and by your location, therefore it is not included in the advertised price.  To learn more about shipping calculation (in a new browser window) please [Click Here]
Are VAT Or Import Duties Covered By The Purchase Price?
All prices are advertised, quoted and charged ex-tax to customers outside Australia. An additional charge consisting of GST (Australian 'Goods And Services Tax') is applied only to our Australian customers when payment is being processed. International customers may (or may not) be subject (but not limited to) to taxes, duties clearance charges relevant to their own State. Under our terms and conditions international customers are responsible for familiarising themselves with any additional importation costs imposed. Please consult our Terms And Conditions Section for further information.
Do You Have A Storefront, Shop, Outlet Or Showroom?
Iconophor.com operates as an internet merchant. Therefore iconophor.com does not maintain physical showrooms or physical samples.
What Is Your Time Zone And Phone Number?
Time Zone: Standard time zone: UTC/GMT +10
Phone: +61 0403492036
What Other Method Can I Use To Contact You?
You can contact us by using our support form. Once an enquiry or an order is made within our store you can simply answer the response or notification email (as there is no further need to use our online form). You can talk to us (person to person) using Skype  If our Skype status is displayed as 'offline', feel free to contact us by using our form and schedule a pre-arranged call via Skype.  Our Skype name is 'Iconophor'.  Skype is a VOIP software and can be downloaded (free of charge) at http//:skype.com
Where Are Your Price Lists ?
This website includes a shopping cart and all of our prices are listed within the shopping cart (also referred to as an online store) By using the shopping cart, you can configure your album and generate real time quotes including quotes for shipping to your location. You can also view detailed product images. [Go To Store]
Do You Provide A Printed Hardcopy Catalog Or Brochure?
We do not publish a printed catalog as we believe that our internet catalog provides a dynamic experience which is not achievable using a printed catalog.  Please also be aware that there are supplementary detailed images for each type of product which can be expanded. You can  navigate our online store if you wish to obtain prices based on, your exchange rate, product quantity, delivery destination and weight. A printed brochure would not provide this type of dynamic information.
Do You Sell Photo Albums Directly To Brides Or The General Public?
Yes. As many professional photographers do sell copyrights and their source files. There are also many end users (ie.retail clients) of these services who require direct access to  professional photo albums. The nature of demand for professional photo albums in the marketplace has changed to a very large degree and Iconophor is responding  to this change.
Do You Offer Special Prices To Photographers?
We do offer discounts for bulk orders on a per session basis.  [ Click Here For Discount Info ]
Do You Offer Free Studio Sample Albums?
We do not offer free studio samples.
Do You Offer Discounted Studio Sample Albums?
We do offer discounts for bulk orders of Flush Mount Albums and this option may suit those professional photographers requiring a sizable studio display.
What Payment Methods Do You Accept?
Currently we accept Paypal or major credit cards via Paypal.
Do I Need A Paypal Account To Purchase From Iconophor?
Not necessarily. You can opt to use a Paypal account or a valid credit card without a Paypal account.
Can I Trust Paypal?
Whilst it would be inappropriate for us to make generalised comments regarding another service provider, we can comment on our own experiences with Paypal: We can say that in all our dealings with Paypal (as both  buyer and merchant) we have found the Paypal experience to be an very positive one in terms of user friendliness, security and efficiency.
Are Your Albums Professional Photo Albums?
Yes. We only sell professional photo albums.
How do I Calculate shipping?
Please see our Shipping Notice
Do Your Photo Albums Represent Value For Money?
Although hard selling is not an Iconophor policy, we can say with confidence (that considering the high quality of our product) you will receive excellent value for money. To illustrate a point: If you consider the price of our 10x14inch Acrylic Leather Flush Album at 20 leaf (40 sides) in it's finished and printed stage and compare it with the equivalent 10 x 14 sold by our two nearest major competitors based here in Melbourne (Australia) you will find that by the time the two albums are printed and bound there is a saving of aprox 50%. Of course delivery charges and duties are applied if purchasing outside Australia, however overall savings usually will remain quite considerable depending on where you are located.
Have Your Prices Been Changing Over Recent Days/Weeks? They Seem To Fluctuate
We are based in Australia and  set our prices in AUD. If you are outside Australia, you are more than likely observing the daily adjustment for the AUD to your currency exchange rate. This difference is calculated automatically by our shopping cart software. We rarely increase our prices; in fact at this present time as this FAQ is being written there haven't been any price increases. Be assured that once a purchase is made, a transaction has been completed (ie. you have paid for your order ) any further exchange rate fluctuations will not affect your order.

Do I Need To Print My Images If I Purchase Your Flush Mount Albums?
No. We provide a complete printing and binding service. All prices for Flush Mount Albums on this web site are inclusive.
Do I Need To Design My Own Layouts?
Yes. Once you have purchased a Flush Mount Album from our site, you need to send the digital files to us ASAP. So if you are intending to purchase a Flush mount Photo Album, we recommend that you prepare your Layouts first.
Can I submit a double page spread for example be 20"x14" using only one image? And will that count as two?
For Flush Mount Albums, you can submit your your double page layouts as a single image. We will print the image as one then slice the two halves leaving a small gap in the middle (gutter)
What Software Do I Need To Design layouts?
This comes down to affordability, and preference. Adobe Photo Shop is our software of choice, however if you are not a professional you might want to trial other less expensive software such as Adobe Elements, Corel Paint Shop or InDesign. There also free editing software available such as GIMP or Photo Pad Image Editor
Who Color Corrects The Images And / Or Layouts
This is entirely your responsibility. At this time products on this website such as Flush Mouint Albums include printing and binding, not color correction or Layout.
How Do I Order A Flush Mount Album?
The Process is outlined In Our 'How To Order' section [ Click Here For Info ]
Where Do I Send The Digital Files Containing The Layouts To You?
Once you have purchased a Flush Mount Album from this site, you will receive notification containing a postal address and a https web address for secure upload. Which method of delivery one you choose is entirely your choice.
How Do I Prepare The Layouts Before Sending Them To You
There is more information about ordering a Flush Mount Album  in the 'How To Order' section of this website: [ Click Here For Info ]
At A Glance How Does A Flush Mount Album Differ From A Matted Album?
The Flush Mount Album looks more like a book, only that it has thicker pages than a book. Typically, flush mounted pages are often not as thick as those found in a traditional matted album.
How Does A Flush Mount Album Differ To A Matted Photo Album?
The distinguishing feature between Flush Mount Albums and other , more traditional albums is that Flush Mount Albums consist of rigid pages made of 'card' with the photo prints dry mounted on either side of that card, creating a rigid seamless page. In contrast to the matted album, there is no cardboard aperture or frame which sits over the top of the print to hold it in. This is why the images are dry mounted. The page of the Flush Mount Album appears rigid and is constructed entirely of a single print with extends flush to the edges. On the other hand, a  matted album page comprises of one or more prints sitting against card (not usually dry mounted) and sand-witched  in place with another card which is essentially a frame(s) or apertures(s) . Each frame encroaches  inwards a couple of mm or so to hold the print(s) into place.
What Is A Page ? What Is A Leaf?
Leaf is the proper term to describe an album page. Each album leaf contains two sides, just as pages within a book do. When you pay Iconophor for Flush Mount Album leaf you receive prints mounted on both sides of that leaf.

Are your Slip In Albums Simpler To Purchase Than Your Flush Mount Albums?
Yes. We simply provide you with in album and you supply and assemble the prints yourself. You do not need to send anything to us as you do with flush Mount Albums. Slip In Photo Albums are designed for simplicity.